Customer Service and Information

Quality Guarantee

We stand behind the quality of The Gentlemens Refinery shave and skin care line completely. We are confident that our products will help you look and feel better, so we guarantee the quality of every ingredient we use and every product we sell. If you are not satisfied with the quality of any item, simply return it within 30 days for a full refund.


We use pure, plant-based ingredients and every item is guaranteed 100% Natural. Our products never contain artificial colors or fragrances, chemicals, additives, alcohols or parabens, and they are never tested on animals.


All ingredients meet BDIH* guidelines for Natural certification. We protect the environment by using ingredients from renewable plant and mineral sources that don’t produce harmful byproducts when combined.


* German organization that certifies all natural cosmetics and personal care products.

Website Features

We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please review our How To Order page or feel free to contact us with any questions you may have.

Online Ordering

The Gentlemens Refinery accepts online orders 24 hours a day, seven days a week. We use industry-standard SSL technology to protect your privacy and credit card information while your order is in transit. Read our Privacy Policy and Security Statement.

Online Tracking

For customers who choose to register when they checkout we offer the convenience of Order Tracking. Simply login to your account and click "view order details" of your order. The shipping status of the items in your order will be listed under the title "status". If an item has been shipped, the tracking number will be listed.

Contact Customer Service

Please feel free to call us directly at 1-866-444-SHAVE (7428). Customer service representatives are available Monday through Friday 8:00 AM - 5:00 PM EST. You may also email us at info@thegr.com with any questions you may have.

Restocking Policy

Items must be returned in new condition. Please make sure when you send your items back, that care is taken to properly pack items to ensure they're safe and undamaged return.

Credit Cards

We offer the convenience of online credit card transactions for all customers of thegr.com (corporate and consumer). We accept Visa, MasterCard and American Express.


When using credit cards, we require the following information: account number, credit card type, cardholder’s name and expiration date exactly as it appears on the card.


Incomplete credit card information and declined bank authorizations cannot be processed. To ensure your protection, all credit card orders must include your name, email, address and telephone number.